We take every measure possible to ensure that your order is sent exactly as you want it, however we
understand that in the unlikely event, an issue may occur with items you have purchased. You may receive a
product with a faulty part or one which has been damaged in transit, or you simply may not need a particular
item any more. If this is the case, then please get in touch with us as soon as possible. You have the right
to cancel an order at any time before items are dispatched or within 7 days of receiving them.
You must notify us of your intention to cancel as soon as possible by phone. We request that you contact us
by phone as email transmissions are not guaranteed and delays are possible by mail.
Cancellation and Return of Goods
In any event if you change your mind about the products you have ordered and no longer need them, we will accept
any returned goods as long as they comply with this policy, and are within 7 days of receiving your items,
however you (the customer) will be liable for the safe return of any items and any costs associated with it. A
restocking fee may also be incurred.
All cancelled items must be returned in their original packaging and in a re-sellable condition (as received -
unmarked, undamaged). We will not accept or refund any items that are damaged whilst in your possession or in
transit back to us.
Please note: We are unable to accept cancellation at any stage if any item is ordered with any personalization
or items custom manufactured to your specification (this includes but is not limited to whirlpools).
Return of Faulty Goods Received
We ask that customers fully inspect all products received on the day of delivery, and you must notify us of any
items that arrive faulty or damaged within 24hrs of receiving them by phone. A member of staff will advise you
and either arrange collection or ask for goods to be returned back to us. Should we request that you send the
goods back to us, we ask that you include a receipt for any postage costs that you may incur so that we may
refund the full cost of postage.
Please note: All goods reported as faulty will be tested by us and the manufacturer, if it is determined the
goods are not faulty or if the faults are deemed to be caused by damage or abuse this will void any warranty,
goods will be returned to you and no refund or replacement issued.
Warranty & Guarantees
Many products from Bathrooms For Ireland come with a minimum Manufacturers Guarantee. Should any of your
products develop a fault during the manufacturer's warranty period, that is not caused by damage or excessive
use, we still ask that you contact us initially advise you on the next steps. Different manufacturer's have
different procedures for dealing with faults, on some occasions we will deal with the replacement of goods on
their behalf, some companies will only deal with customers direct so we will provide you with all the relevant
contacts and information, they will then arrange repair, replacement or advise alternative procedures. You must
provide a proof of purchase in order for the manufacturer to confirm your warranty period, so please keep your
purchase receipt safe. All warranties begin from your purchase date.
Please note: All goods reported as faulty will be tested by manufacturers, if it is determined the goods are not
faulty or if the faults are deemed to be caused by damage or abuse this will void any warranty, goods will be
returned to you and no refund or replacement issued.
This document was last updated on March 04, 2015